Before deciding to create a chatbot, you should consider some things: What interactive element can and should use your brand? What will happen if they misunderstand a step, and what are the consequences? For example, can they "go back" or skip steps?
When should words be replaced with GIFs, emojis or images - and when should words only be used? But remember this: chatbots should boost your customer Real Estate Photo Editing service, not frustrate your audience. Throughout the process, remind yourself why you are doing this in the first place. Why do you want to create a chatbot? Is it for customer service? Is it for brand identity?